Refund Policy
Last updated: 25 September 2026
1. Overview
This policy covers services booked and paid for directly with Bam Cloud AI (Pty) Ltd (reg. 2026/578688/07) via PayFast, Payoneer, or direct EFT/invoice. It works alongside our Terms & Conditions. If a service isn't covered below, contact gustav@bamcloudai.com and we'll find a fair resolution.
2. Seven-Day Cooling-Off (ECTA Section 44)
If you are a consumer (a natural person buying as the end user) and you bought a service through this website, you may cancel within seven days after the agreement is concluded, which is the day your payment is received, without giving a reason and without any penalty. We refund the full amount paid within 30 days of your cancellation, as ECTA requires. In practice we aim to refund within seven business days.
When the cooling-off period ends early. If, at your request, a session, course or consulting service starts before the seven days are up, the right to cancel without penalty ends once the service has started (ECTA section 42(2)(d)). We ask you to confirm this in writing when you book a start date inside the seven days.
After the cooling-off period, the notice periods in section 3 apply. To cancel, email gustav@bamcloudai.com with your name and the service booked.
3. Certification Coaching & Training Sessions/Workshops
These notice periods apply after the seven-day cooling-off period in section 2, or once a service has started with your consent.
| Notice given before session | Refund |
|---|---|
| 5+ business days | Full refund, or free reschedule |
| 2–4 business days | 50% refund, or free reschedule |
| Less than 48 hours / no-show | Non-refundable — one free reschedule offered at our discretion |
Once a session has started, it is non-refundable. If Bam Cloud AI needs to cancel or reschedule a session, or an open cohort does not reach its minimum of four delegates, clients receive a full refund or a free reschedule, whichever they prefer.
4. Azure & Cloud Consulting
Hourly advisory: billed per session; the notice table in Section 3 applies to scheduled advisory calls. Project-based engagements and retainers: governed by the cancellation and payment-milestone terms in the signed Statement of Work (SOW). Work already delivered or in progress at the time of cancellation is payable; undelivered future milestones are refunded pro-rata.
5. Business English for IT (iTalki / Preply)
6. Digital / Self-Paced Courses (Udemy, etc.)
Self-paced courses published on third-party marketplaces (e.g. Udemy) are subject to that marketplace's own refund policy and window, not this page.
7. How Refunds Are Processed
Approved refunds are returned to the original payment method: PayFast and Payoneer refunds are issued through those platforms back to the client's card, EFT, or Payoneer balance; EFT payments are refunded via direct bank transfer. Refunds are processed within 7 business days of approval, and in every case within the 30 days ECTA allows for a cooling-off cancellation. Processing time to reflect in your account thereafter depends on your bank or payment provider.
8. How to Request a Refund or Reschedule
Email gustav@bamcloudai.com with your name, the service booked, the date, and your reason for the request. We aim to respond within 1 business day.
If you are unhappy with how a refund request is handled, the complaints process in section 11.8 of our Terms & Conditions applies.