Refund Policy

Last updated: 9 July 2026

1. Overview

This policy covers services booked and paid for directly with Bam Cloud AI (Gustav Bam, sole proprietor) via PayFast, Payoneer, or direct EFT/invoice. It works alongside our Terms & Conditions. If a service isn't covered below, contact gustav@bamcloudai.com and we'll find a fair resolution.

2. Certification Coaching & Training Sessions/Workshops

Notice given before session	Refund
5+ business days	Full refund, or free reschedule
2–4 business days	50% refund, or free reschedule
Less than 48 hours / no-show	Non-refundable — one free reschedule offered at our discretion

Once a session has started, it is non-refundable. If Bam Cloud AI needs to cancel or reschedule a session, clients receive a full refund or a free reschedule, whichever they prefer.

3. Azure & Cloud Consulting

Hourly advisory: billed per session; the notice table in Section 2 applies to scheduled advisory calls. Project-based engagements and retainers: governed by the cancellation and payment-milestone terms in the signed Statement of Work (SOW). Work already delivered or in progress at the time of cancellation is payable; undelivered future milestones are refunded pro-rata.

4. Business English for IT (iTalki / Preply)

Lessons booked through iTalki or Preply are paid for on those platforms, not directly to Bam Cloud AI, and are governed entirely by the respective platform's own cancellation and refund policy. Please refer to iTalki's or Preply's help centre for those terms.

5. Digital / Self-Paced Courses (Udemy, etc.)

Self-paced courses published on third-party marketplaces (e.g. Udemy) are subject to that marketplace's own refund policy and window, not this page.

6. How Refunds Are Processed

Approved refunds are returned to the original payment method: PayFast and Payoneer refunds are issued through those platforms back to the client's card, EFT, or Payoneer balance; EFT payments are refunded via direct bank transfer. Refunds are processed within 7 business days of approval. Processing time to reflect in your account thereafter depends on your bank or payment provider.

7. How to Request a Refund or Reschedule

Email gustav@bamcloudai.com with your name, the service booked, the date, and your reason for the request. We aim to respond within 1 business day.