Terms & Conditions

Last updated: 9 July 2026

1. Who We Are

Bam Cloud AI is a sole proprietorship operated by Gustav Bam, based in Durbanville, Cape Town, South Africa. Bam Cloud AI trades under the domains bamcloudai.com and bamcloudai.co.za. These Terms & Conditions ("Terms") govern any training, coaching, workshop, or consulting service booked directly with Bam Cloud AI. For queries, contact gustav@bamcloudai.com.

2. Services Covered

These Terms apply to services booked and paid for directly through Bam Cloud AI, including:

Business English for IT coaching delivered via iTalki or Preply is booked and paid for through those platforms and is governed by their respective terms and refund rules, not these Terms. See our Refund Policy for how this distinction affects refunds.

3. Bookings & Scheduling

Sessions are booked via the booking links published on bamcloudai.com or by direct arrangement over email. A booking is confirmed once payment (or, for invoiced clients, a signed order/SOW) has been received. Rescheduling requests should be sent to gustav@bamcloudai.com as early as possible — see our Refund Policy for notice periods.

4. Fees & Payment

Current rates are published on the Pricing page and are quoted in ZAR (local training/consulting) or USD (international coaching). All ZAR rates exclude VAT — Bam Cloud AI is not currently VAT-registered, as turnover is below the SARS mandatory registration threshold. Accepted payment methods are listed on the Payment page: card/Instant EFT via PayFast (South African clients), Payoneer (international clients), or direct EFT/invoice (South African clients). Payment is due prior to the session or per the terms stated on the invoice/SOW for project-based work.

5. Cancellations, Rescheduling & Refunds

Full details, including notice periods and how much (if anything) is refundable, are set out in our Refund Policy, which forms part of these Terms.

6. Client Responsibilities

For consulting engagements, the client is responsible for providing timely access to relevant systems, environments, and personnel needed to deliver the engagement, and for the accuracy of information provided. For training sessions, participants are responsible for having a stable internet connection and any prerequisite software (e.g. an Azure free-tier or sandbox subscription) unless otherwise agreed in advance.

7. Intellectual Property

Training materials, slide decks, lab guides, and other course content remain the intellectual property of Bam Cloud AI. Clients and participants receive a personal, non-transferable licence to use materials for their own learning. Materials may not be resold, redistributed, or used to deliver training to third parties without prior written consent.

8. Confidentiality

Any client information, business data, or technical environment details shared during a consulting engagement are treated as confidential and used solely for the purpose of delivering that engagement. A separate mutual NDA is available on request for engagements involving sensitive data.

9. Limitation of Liability

Bam Cloud AI provides training and consulting services with reasonable skill and care, consistent with 25+ years of enterprise IT experience and current Microsoft certification standards. To the extent permitted by South African law, Bam Cloud AI's liability for any claim arising from services provided is limited to the fees paid for the specific service giving rise to the claim. Bam Cloud AI is not liable for indirect or consequential loss, including loss of business, profit, or data, except where such exclusion is not permitted by law.

10. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms or the services provided will first be addressed through good-faith direct negotiation between the parties.

11. Changes to These Terms

These Terms may be updated from time to time to reflect changes in services, pricing, or applicable law. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of Bam Cloud AI's services after an update constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms can be sent to gustav@bamcloudai.com.